Cancellation Policy
Customized Items:
- You can cancel customized orders for a full refund within 12 business hours of payment confirmation or before they are shipped.
- Once an order has shipped, it cannot be canceled.
- If you request changes to the size, color, or material after 12 business hours, a fee of 20% of the product price will apply.
Non-Customized Items:
- You can cancel non-customized orders for free within 24 business hours of placing your order by replying to your order confirmation email.
- After 24 hours, you can still cancel if the products haven't been shipped yet, but a 20% processing fee will apply.
- Once the product has shipped, the order cannot be canceled.
Orders That Cannot Be Canceled, Returned, or Refunded:
- Products and invoices labeled 'Customized Invoice,' 'Made to Order,' or 'Final Sale'.
- Special purchases such as inventory sale items, discontinued items, and custom quotes.
- If you have any questions, issues, or suggestions regarding your order or our website, please don't hesitate to contact us. We will get back to you as soon as possible.
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